Diabetes Educator

“Knowledge is power. With the right support, you can live a full and healthy life with diabetes.”

At Shafa Health and Medikal Pty Ltd, we offer expert-led Diabetes Education sessions and training to support individuals living with diabetes and those who care for them. Whether you are newly diagnosed, navigating insulin, or looking to update your knowledge, our sessions are here to empower you every step of the way.

Welcome to Diabetes Education and Training, where managing your diabetes is made easier through accessible care, expert guidance, and personalised training and education

Managing diabetes can be challenging, but with the right support and knowledge, it becomes more manageable. At Shafa Health, our Diabetes Education and Training program is designed to empower you with the tools, confidence, and understanding needed to take control of your health. We offer accessible care, expert guidance, and personalized training tailored to your lifestyle and individual needs. Whether you’re newly diagnosed or looking to improve your current management plan, our compassionate team is here to support you every step of the way.

Welcome to Diabetes Education and Training, where managing your diabetes is made easier through accessible care, expert guidance, and personalised training and education

Our Health Professionals

At Shafa Health, our team of dedicated health professionals is at the heart of the care we provide. Comprising experienced nurses, allied health specialists, and medical practitioners, our staff bring a wealth of knowledge and compassion to every client interaction. We are committed to delivering high-quality, person-centred care tailored to each individual’s needs. With ongoing training and a strong focus on best practices, our professionals work collaboratively to support your health journey and help you achieve the best possible outcomes.

What We Offer?

Education Topics Include:

Understanding Type 1, Type 2, gestational, or prediabetes
Glucose monitoring (how, when, and what it means)
Insulin use & safety
Nutrition, meal planning, carb counting
Managing hypoglycaemia & hyperglycaemia
Diabetes technology (CGMs, insulin pens, pumps)
NDIS education for participants and support staff
Preventing complications: foot care, kidney health, eyes, and more
Diabetes during Ramadan or special cultural occasions
Emotional wellbeing and motivation

What We Offer?

Let’s work together to build confidence, prevent complications, and improve your quality of life—with personalised support from qualified experts

Our Services

The Comprehensive Support Services We Provide

New diagnosis education

At Shafa Health, our Credentialled Diabetes Educators (CDEs) support you from diagnosis through every stage of your diabetes journey. They provide clear guidance, personalised advice, and help organise essential tests based on your lifestyle and needs. Your first 60-minute session includes a full assessment and a tailored education care plan to support your health goals.

Type 1 Diabetes

We specialize in diabetes management for adults, teens, and children. Our education encompasses blood glucose testing, insulin use, travel planning, school support, and guidance on CGM and insulin pump use. We create personalised care plans based on your or your child’s specific needs.

Type 2 Diabetes

Managing Type 2 diabetes involves many aspects. Whether you're newly diagnosed or have lived with diabetes for years, we assess your needs and provide ongoing education. Our support includes guidance on blood glucose testing, medication, insulin use, sick day care, managing highs and lows, and lifestyle planning to help improve your health outcomes.

Insulin & Injectables

Starting insulin or injectable medication needs proper support and education. We’ll explain how it works, how to inject safely when to take it, and what to watch for. As doses often need adjusting, our Insulin Stabilisation Package offers weekly check-ins with a Diabetes Educator to help you reach your goals. If oral meds aren’t enough, we’ll also assess other injectable options and guide you through your choices with your doctor.

Complication assessment with guidance and referral support.

We review and advise on recommended diabetes complication screenings, including eye checks with referrals to an optician, foot assessments with podiatry referrals if needed, blood tests for cholesterol and kidney function, and blood pressure monitoring to support overall health and wellbeing.

Continuous Glucose Monitoring (CGM) initiation

CGM devices track your glucose levels around the clock and can alert you when they go outside your target range. We’re experienced with all CGMs available in Australia and will guide you in choosing, applying for, and using your device. We also provide training to help you understand your results and better manage your diabetes.

Medication review

We will review your current diabetes medications—both oral and injectable—and guide possible side effects and interactions. With expertise in all diabetes treatments, we can help you understand your options and work with your doctor to support the best care plan for you.

Insulin Pumps

An insulin pump is a small device that delivers precise doses of insulin 24/7, mimicking a healthy pancreas and eliminating the need for frequent injections. Whether you're new to insulin pumping or upgrading your device, we offer personalised support, including a care package to stabilise your settings. With years of experience and certification from major insulin pump suppliers in Australia, we’re here to guide you in choosing and using your pump effectively.

Teacher & Carer training

We offer training and educational sessions for healthcare staff, teachers, and carers, including school and care facility visits upon request. These sessions provide diabetes care education tailored to the specific needs of students or patients or general training on managing diabetes within the community. For more information, please call us or submit an online enquiry, and we’ll be in touch to discuss your requirements.

Why Diabetes Education Matters?

Effective diabetes management isn’t just about medication—it’s about understanding your body, your lifestyle, and your choices. Our education helps reduce confusion, build confidence, and improve long-term health outcomes.

Without education, many people face:

Poor blood sugar control
Avoidable complications (kidney disease, vision loss, nerve damage)
Increased emergency visits and hospital stays
Daily anxiety and confusion about managing their health

Our mission is to change that—one session at a time.

Backed by Experience & Expertise!

At Shafa Health, our educators are highly qualified and experienced professionals, with backgrounds in clinical nursing, endocrinology, and chronic disease management. You can trust us to deliver practical, up-to-date, and culturally sensitive care that truly supports you.

We take pride in having:

Fully qualified clinical staff with advanced diabetes education training
Extensive experience across hospital, community, and remote settings
Patient-centered, evidence-based approaches
Clear, compassionate communication—tailored to all literacy levels

Booking & Payment

1. Choose your session.
2. Request dedicated payment details.
(Once you’re ready to proceed, email us and we will send Shafa Health’s secure bank details.)
3. Make payment & send confirmation.
4. We will contact you to schedule your appointment within 1 business day.
* Receipts are provided for private health insurance or NDIS invoicing.

Session Options & Pricing

Session Type	Duration	Price (AUD, GST incl.)
Express Session	30 minutes	$75
Standard Session	60 minutes	$120
Care Package (3 sessions)	3 x 60 mins	$320 (Save $40)

All sessions are offered in-clinic or via telehealth anywhere in Australia.